Support/Reporting & Notifications/Status Icons and what they mean

Status Icons and what they mean

The status icons indicate the current connection status with a child’s device. Their meanings are as follows:

Status icons

Green Tick: Connection with device established and working as intended.

Yellow Question Mark: Connection with device pending.

Red Exclamation Mark: Connection with device lost / device subscription expired / Filtering is off.

Grey Question Mark: No device linked to child’s profile

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