Support/Reporting & Notifications/Status Icons and what they mean

Status Icons and what they mean

The status icons indicate the current connection status with a child’s device. Their meanings are as follows:

Status icons

Green Tick: Connection with device established and working as intended.

Yellow Question Mark: Connection with device pending.

Red Exclamation Mark: Connection with device lost / device subscription expired / Filtering is off.

Grey Question Mark: No device linked to child’s profile

Can’t find what you are looking for?

Please fill in the below form and our support team will be able to assist you.

Apple Device
Android Device
* How to find your device’s software version for Apple or Android
Attachments

All of the details you entered above are kept private and confidential, and are processed in accordance with our Privacy Policy, which you explicitly consent to by pushing "Send"