Lighthouse - Let kids be kids for longer

LIGHTHOUSE TECHNOLOGIES LIMITED

PRIVACY POLICY


Lighthouse Technologies Limited (registration number: Company number 03846615) ("we", "us", "LTL") is committed to protecting and respecting your personal data when we process it. This privacy policy ("Policy") will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.

Personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, generic, mental, economic, cultural or social identity of that natural person.

  • For more information regarding your personal information lawfully stored or used by LTL, please contact dpo@lighthousetechnologies.io who will gladly assist.

  • This Policy was last updated on 15 November 2022.

  • Not all terms are necessarily defined in order, or may be defined in our General Terms.

  • Please ensure that you read all the provisions below, and our other LTL rules and policies which may apply from time to time and made available to you, to understand all of your, and our, rights and duties.

  • Notwithstanding whether a minor is of consenting age or not, all minors, parents/guardians and schools will be liable for expressly understanding and agreeing to this Policy and the way Lighthouse processes their personal information and the personal information of their student/child/ward. Accordingly, whilst this Policy is to be expressly understood and accepted by consenting-aged minors and parents and/or schools on behalf of non-consenting aged minors (as it will be binding on them in both a personal and representative capacity), minors may make use of this Policy to understand the processing of their personal information too.

  1. PURPOSE OF THIS NOTICE This policy together with our general terms and conditions for the supply of products and services at http://www.getlighthouse.app (used for the Lighthouse Home Protection or Lighthouse School Protection Services), Lighthouse Internet Guardian and Lighthouse Child Safety and where applicable, any supplementary terms and conditions relating to specific products and/or services (together referred to as the "Terms and Conditions") apply to:

    • your use of our website www.getlighthouse.app ("Website");

    • your use of our software application(s), standard link button(s) or other interface(s) developed, owned or operated by us or other third parties ("Applications");

    • your use of our Services in any way; and/or

    • any corresponding with us by phone, e-mail or otherwise.

    This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us via any of the services accessible through our Website and/or Applications ("Services"), unless we expressly state that a separate privacy policy applies to a particular Service, in which case that privacy policy only applies.

    We will only process personal data for the specific purposes set out in this policy or for any other purposes specifically permitted by the applicable data protection legislation and will only process such data in accordance with the requirements of the applicable data protection legislation.

    This Privacy Policy complies with, and facilitates the obligations required from, the European Commission’s General Data Protection Regulation, 2016/679 ("GDPR") as well as the South African Protection of Personal Information Act, No. 4 of 2013 ("POPI"), as amended.

  2. ABOUT US

    1. LTL is a software company which has developed a product called Lighthouse. LTL is registered in England and Wales as a limited company under number 03846615 and the registered office is at 29 Craven Street, London WC2N 5NT.

    2. LTL is a wholly owned subsidiary of Warthog Capital Limited (company no 02687805) ("Warthog"). LTL and Warthog, together with other subsidiaries of Warthog, are known as the Warthog Capital Group.

    3. For the purpose of the Data Protection Legislation and this notice, we are the 'data controller'. This means that LTL is responsible for deciding how we hold and use personal data about you. LTL is required under the Data Protection Legislation to notify you of the information contained in this privacy notice. Sometimes we also operate as a 'processor' of personal data on behalf of a third-party data controller, where that data controller's privacy terms will apply, but we will draw your attention to them, when applicable.

    4. Our Contact Details:

      • Full name of legal entity: Lighthouse Technologies Limited

      • Name or title of data representative: Johann Ebersohn

      • Email address: dpo@lighthousetechnologies.io

      • Postal address: 29 Craven Street, London WC2N 5NT

      • Telephone number: +44 (0)20 3819 8600

    5. You have the right to make a complaint at any time to your territories’ specific South African, European Union or UK information regulator’s office (such as the Information Regulator’s Office of South Africa, or the UK Information Commissioner’s Office, (www.ico.org.uk)). We would, however, appreciate the chance to deal with your concerns before you approach any such regulator, so please contact us in the first instance.

    6. Changes to the Privacy Policy and your Duty to Inform us of Changes:

      This Privacy Policy version was last updated on 15 November 2022 and historic versions are archived and can be obtained by contacting us.

    7. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

    8. Third-Party Links on Website or otherwise:

      The Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you as you are using their independent services and will be subject to their distinct privacy and processing rules (but for clarity, we will never share your data with these entities). We do not control these third-party websites and are not responsible for their privacy statements or terms. When you leave our Website, or engage with such third parties, we encourage you to read the distinct privacy policy of every third-party you engage with.

  3. INFORMATION WE COLLECT FROM YOU

    1. We will collect and process the following data about you and/or your companies (as the case may be):

      1. Identity Data including first name, last name as well as information about a participating school in our School Protection Service offering and the name and email addresses of any authorised school administrators and technology assistants managing the School Protection Service at the participating school;

      2. Contact Data including email address, contact details and telephone numbers;

      3. Financial Data including bank account details, third-party payment provider information and payment card details (which we do not store but only provide to our authorised third-party payment service provider under contract with us);

      4. Transaction Data including details about payments to and from you, contracts, contractual terms, contract fees, signups, subscriptions, invoices and other details of products and services you have obtained from us, or provide to us;

      5. Technical Data including internet protocol address/es, your login data, browser type and version, time zone setting and location, cookies, device types, browsing data, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Website;

      6. Profile Data including your Website/Application username and password, preferences, feedback, ratings and reviews, and survey responses;

      7. Usage Data including information about how you use our company, Website, surveys, events and Services; and

      8. Marketing and Communications Data including your preferences in receiving notices and marketing from us and our third parties and your communication preferences.

    2. We also collect and use Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

    3. Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services or allow you to provide us with your services). In this case, we may have to cancel Website/Application-access or Services you have with us, but we will notify you if this is the case at the time.

    4. PARTICULAR NOTE ON SPECIAL CATEGORIES OF DATA AND CHILDREN’S DATA:

      1. By virtue of the fact that we are a parental control solution offering parents and schools the ability to monitor and block the online activity of children, we need limited information about minors to operate, which all parents and consenting aged users expressly understand and agree as being absolutely necessary and essential to our operational requirements. Without this information, we simply cannot provide our Services. That being said, we do everything in our power to secure and minimise this processing as much as possible, and we proudly explain how we do so herein.

      2. All parents/guardians warrant that all devices used by their children/wards belong to the relevant parent/guardian, or, where their child/ward is of consenting age, the device used belongs to either the parent/guardian and/or the child/ward as the case may be. Furthermore, all parents/guardians (or consenting minors, as the case may be) warrant that all personal information derived from such device is that of the parent/guardian and/or child/ward.

  4. HOW WE COLLECT OUR INFORMATION

    1. We use different methods to collect data from and about you, including through:

      1. Direct interactions: You may give us your Identity, Contact, Transaction and Financial Data by filling in various LTL forms, Application forms, Website forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

        1. use our Services;

        2. use our Website or Application;

        3. contract with us;

        4. consult with us;

        5. complete forms;

        6. sign-up for newsletters;

        7. interact with us via webinar or social platform groups, such as a Facebook group;

        8. subscribe to any of our publications;

        9. provide any services to us as a service provider or independent contractor on contract with us;

        10. request information to be sent to you;

        11. attend any LTL event whether online or in person; or

        12. give us some feedback.

      2. Automated technologies or interactions: As you interact with our Website and/or Application, we may automatically collect Technical Data and Usage Data about your equipment, location, browsing actions and patterns. We may collect this personal data by using cookies, geo-locationary pings, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.

      3. Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:

        1. Technical Data from the following parties:

          1. analytics providers Google Analytics (only for our website data processing and not in our application) and Google Tag Manager based in USA, Hotjar based in Malta (only for our website data processing and not in our application);

          2. survey data providers Hotjar based in Malta (only for our website data processing and not in our application);

          3. social networks Facebook, Twitter, Instagram, YouTube based in USA;

          4. email marketing service SendGrid based in Denver, Colorado, USA

          5. marketing, sales and customer support CRM service Hubspot based in MA, USA

        2. Identity, Profile and Contact Data from a minor user's school. Naturally, we will also be receiving this personal data about minor users from their supervising and consenting parents/wards.

        3. Contact, Financial and Transaction Data from providers of technical, payment and delivery services being Apple in-App Purchase (Apple Inc.) based in the USA and Google Play In-App Purchase (Google Inc.) based in the USA.

  5. EXPRESS COOKIES PROVISION

    1. The Website may make use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content, and to display more focused advertising to a user by way of third party tools.

    2. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited. If you do not disable “cookies”, you are deemed to consent to our use of any personal information collected using those cookies, subject to the provisions of this Policy and the Website’s other policies.

  6. USES MADE OF THE INFORMATION

    1. Generally

      1. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

        • Where we have your express, active and informed consent to do so, where same consent is provided by you when accepting this Privacy Policy and/or use our Services (including the Website and Application);

        • Where we need to perform the contract we are about to enter into or have entered into with you or to take steps at your request before entering into such a contract.

        • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

        • Where we need to comply with a legal or regulatory obligation.

      2. Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message in order to enable us to carry out obligations arising under any contract between you and us.

      3. We have also detailed for you in the table below, parties to whom we provide your personal data for onward processing, where the stipulated party (far right column) may be either a direct contracted "processor" of personal data straight from LTL, or could also be an onward "sub-processor" of personal data from the listed processor. As such, this provision of data to these parties is strictly necessary for the use of our Services, where we will never provide your data to unrelated third-parties who are not under our direct contractual control and/or instruction for any other purpose (such as for marketing, advertising or analytics).

      4. You have the right to withdraw consent to marketing at any time by contacting us using the provided channels or by adjusting the settings yourself by going to the Settings Screen of the Parent Application, where you must select the Email Notifications tab. A link within the Email Notifications tab will redirect you to a Subscriptions Preferences portal where you will be able to withdraw consent to marketing and/or update your marketing preferences. Please note that we may need up to 7 (seven) working days to update our systems and for your opt-out to take effect. We will never provide your data to a third-party for the purposes of marketing. The only marketing you will receive is from our company only and strictly because you are a data subject client of ours, and have opted-in to receiving marketing from us by virtue of your explicit consent to receiving same from us by accepting this privacy policy.

      5. In addition, there are some processing actions which we perform only on the use of our website versus our application. We have indicated to you in the tables below what processing functions we perform, and (in the far-right column) which processing functions happen for only website use and which are processed for application use.

      6. For clarity, when using the Services, we do not share or sell any of your data. We make use of a VPN and a Proxy Server to monitor and block inappropriate content. All of our Services that store any sort of data make use of two-factor authentication (2FA) and only the people that need access to the data can view it as per the GDPR standard.

    2. Specifically

      We use information held about you or your companies in the following ways, differentiated into two stages being before you formally sign-up for our Services, and then once you have:

      1. Processing at the point of using our application screen/features prior to any user action to purchase or otherwise use the Services (i.e. processing occurring before you formally signed-up for our Services):

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      2. Processing at the point of using our full range of Services once signed-up (i.e. processing occurring once you have formally sign-up for our Services):

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    3. Marketing

      1. We would like to send you information about products and services we and our other Warthog divisions offer which may be of interest to you. You will receive marketing communications from us if you have requested information from us or purchased products or services from us and you have not opted out of receiving that marketing.

      2. Please consult clause 6.1 above as to how you can easily change your marketing preferences with us, by doing it yourself or by contacting us.

        Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of purchasing our product/services or product/service experience or other transactions for any marketing purposes.

    4. Change of purpose

      1. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at support@getlighthouse.app.

      2. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

      3. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

  7. DISCLOSURE OF YOUR INFORMATION

    1. You agree that we have the right to share your personal information or your companies’ information with the recipients referred to below for the purposes set out in the table above (under the heading ‘Uses made of the information’). We need to share your data with those parties because they are providing necessary elements of service in order for you to receive the full suite of Services from us. They are not using your data for any other purpose than what we have contracted with them, and never for their own purposes (including advertising, analytics or marketing purposes). For confirmation, data is either encrypted at rest or requires 2FA to view it so that only authorised LTL users can access it.

    2. Where this is necessary, you will need to ensure that you have all necessary appropriate consents and notices in place as required by the data protection legislation to enable the lawful transfer of personal data to us and third parties that we work with to provide our Services for the duration and purposes of the contract between us, so that we and the third parties we work with may lawfully use, process, store and transfer the personal data in accordance with the contract on your behalf.

    3. For clarity in relation to the use of our School Protection Service, no end-user’s personal data will be shared with the participating school (beyond the personal data they already process about the school-attending user) without consent.

    4. Where it is necessary for us to share your personal information:

      • we shall enter or (as the case may be) will enter into a written agreement with the third–party recipient which is consistent with this policy and satisfies the requirements of the applicable data protection legislation; and

      • we require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

    5. The recipients of your personal information include:

      • any member of the Warthog group (our company), which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. This is because it is necessary for our legitimate interests for running our business, to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy;

      • selected third parties not already detailed in the Table above, including:

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    6. We will also disclose your personal information or your companies’ information to third parties under the following circumstances which make such a transfer absolutely necessary by default:

      - in the event that we sell or buy any business or assets, in which case we will disclose your or your companies’ personal data to the prospective seller or buyer of such business or assets;

      -- if either LTL or Warthog or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;

      -- if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request;

      -- in order to:

      --- enforce or apply the Terms and Conditions and other agreements or to investigate potential breaches; or

      --- protect the rights, property or safety of Warthog, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

  8. INTERNATIONAL TRANSFERS

    1. Where we store your personal data

      1. Some or all of the data that we collect from you may be transferred to, processed and stored at, a destination outside the United Kingdom ("UK") and the European Economic Area ("EEA") to countries where protection for personal data is not as strong including the USA. This may be necessary in order for you to use the Website, Application and/or Services in accordance with the contract between us and/or to enable LTL to discharge its obligations under the contract. Such data may also be processed by staff operating outside the UK and/or EEA who work for us or our subsidiary, or for one of our business partners, suppliers or sub-contractors. These staff or service providers may be engaged in the fulfilment of the Services and the provision of support services. By submitting personal data, you agree to this transfer, storing or processing.

      2. Whenever we do transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

        1. We will always have a contract in place with such third parties, where they warrant that they will process your data at standards equal to or better than us and POPI/GDPR;

        2. We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data (“safe list”) by the UK Information Commissioner's Office;.

        3. Where we use certain service providers, who are not on the safe list, we will use the international data transfer agreement and/or addendum approved by the UK Information Commissioner’s Office.

      3. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

    2. Where we store your companies’ personal data

      1. The majority of the data that we collect from you will be processed and stored at a destination inside the EEA or countries who are recognised by the European Commission as having equivalent data protection standards.

      2. Occasionally we may introduce optional products where we cannot ensure that data remains inside the EEA area as defined above. In these circumstances, we will ensure that the amount of personal information exposed is minimised and clear warnings will be presented to the customer at point of use as to the extent of the exposure. It may also be processed by staff operating outside the EEA who work for us or for one of our business partners, suppliers or sub-contractors. These staff may be engaged in the fulfilment of the Services, booking, the processing of your payment details and the provision of support services.

      3. By submitting companies’ personal data, you shall ensure that you are entitled to transfer any companies’ personal data to us and third parties that we or the third party may lawfully use, process and transfer the personal data in accordance with this policy on your behalf. You shall also ensure that all companies have been informed of, and have given their consent to such use, processing and transfer as required by the applicable data protection legislation.

    3. Protection

      1. We will take all steps reasonably necessary to ensure that your and your companies’ data is treated securely and in accordance with this privacy policy and the applicable data protection legislation. Further, all data is encrypted or requires 2FA to view it. This includes the personal data of employees/candidate employees of LTL.

      2. Whenever we transfer your and your companies’ personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

        1. We will always have a contract in place with such third parties, where they warrant that they will process your data at standards equal to or better than us and POPI/GDPR;

        2. We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data (“safe list”) by the UK Information Commissioners Office;

        3. Where we use certain service providers, who are not on the safe list, we will use the international data transfer agreement and/or addendum approved by the UK Information Commissioner’s Office.

      3. Please contact us dpo@lighthousetechnologies.io if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

  9. DATA SECURITY

    1. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. Further, all personal data is encrypted at rest and in transit, and our core service provider (AWS) is fully GDPR compliant.

    2. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  10. HOW LONG DO WE KEEP HOLD OF YOUR INFORMATION?

    1. We will not hold onto your or your companies’ personal data for longer than is necessary for the purpose for which it was collected including for the purposes of satisfying any legal, accounting, reporting, support or conversion requirements.

    2. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

    3. By law we have to keep basic information about our customers (including contact, identity and financial information and transaction data) for five years after they cease being customers for tax purposes.

    4. In some circumstances you can ask us to delete your data: see Rights below.

    5. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

    6. We will take all reasonable steps to destroy or erase from our system, all data which is no longer required.

  11. YOUR LEGAL RIGHTS

    1. You have certain rights under data protection legislation including the following:

      Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

      Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

      Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

      Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

      Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

      Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

      Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

      Right to lodge a complaint with a supervisory authority: You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

      If you wish to exercise any of the rights set out above, please contact us by emailing LTL via the “Get in Touch” form on the Website/Application and request the manifestation of your data rights. You can also find out more about how to exercise your data rights on our “FAQ” page on the Website/Application.

      Please take note that regardless of your right to withdraw consent under the GDPR and POPI, other South African legislation applies to the processing of your personal data and may require that we continue to process your data in order to comply with anti-corruption, crime-fighting and/or other national legislation, which you expressly understand and agree to.

    2. No fee usually required

      You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

    3. What we may need from you

      We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    4. Time limit to respond

      We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  12. CHANGES TO PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES

    Any changes we may make to our privacy policy in the future will be posted on this page or, where appropriate, when you next start the Application or log onto the Website. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the applicable Service.

  13. CHANGES TO THIS NOTICE

    Any changes we may make to our privacy notice in the future will be updated on our Website at www.getlighthouse.app.

  14. CONTACT US

    If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal data, please email our Data Representative at dpo@lighthousetechnologies.io or us generally at support@getlighthouse.app.